About

 

Marlene and Paul Herman
Welcome to our AAMCO Transmission Centers in Cleveland and Cleveland Heights!My name is Marlene Herman. Paul and I are so pleased to meet you! We are a locally owned and operated family business. Over the nearly two decades that we have served the Greater Cleveland Community we have learned many things – most importantly that the Golden Rule is the best way to do business. As a certified female business owner, I am particularly sensitive to the issues that women have had over the years with the integrity in the car repair industry.We take our commitment to customer service and quality most seriously. As consumers ourselves we know and understand our obligation to you, our customer. As business owners we know and understand how important building a loyal team is to satisfying your highest expectations.Most of our technicians have been with us for over 10 years and know our customers and their car well.  If you own a Chevy, Ford, BMW, Jaguar or anything in between, you’ll be happy you brought your vehicle to Aamco.We are a transmission shop, but provide total auto repair service. We are proud to say that over 52% of our business is from customer referrals. Our number one goal is customer satisfaction!

Once you are a satisfied customer, please tell your friends and relatives. If not, please contact us directly.

Best regards,

Marlene and Paul

Credentials

Qualified TechniciansOur expert team of Total Car Care Professionals include AAMCO Certified Trained Technicians and Certified Builders, as well as ASE (Automotive Service Excellence) Certified Trained Technicians.Every year since 1998, our auto service center has won AAMCO’S Superlative or Outstanding Customer Relations Award.
AAA Service
American Automobile Association – AAAWe also are Service Certified by the American Automobile Association (AAA). We are proud to have received the AAA Excellence Award and the Top Shop Award for five consecutive years. Our Lorain Avenue Center was the first repair facility to receive AAA certification for transmissions in the State of Ohio.We have the expertise to diagnose the problem quickly, correctly, and fix it right the first time!
Better Business BureauWe are an Accredited Business with an “A+” rating.
Better Business Bureau
Automatic Transmission Service Group
Industry AffiliationsAutomatic Transmission Service Group (ATSG)
Automotive Service Association (ASA)
Automotive Service Association
EDGE (Encouraging Diversity, Growth & Equity)

Government Certifications

EDGE (Encouraging Diversity, Growth & Equity) – Certified by Ohio Department of Administration Services, Office of Equal Opportunity. We are EDGE Certified.

CERTIFIED FBE (Female Business Enterprise) – City of Cleveland.

CERTIFIED CSB (Cleveland Area Small Business) – City of Cleveland.

CERTIFIED SBE (Small Business Enterprise) – Cuyahoga County & Northeast Ohio Regional Sewer District.

Community InvolvementWe believe in giving back to our wonderful community. See all the ways we are involved in the local business community:

Greater Cleveland Partnership Board Member – 2005 through 2011Council of Small Enterprises (COSE) – Member/Board Member since 1994Chagrin Highlands Rotary Past PresidentWomen Business Owners Group DirectorCuyahoga Community College Automotive Advisory Board Member since 1999

Beachwood Chamber of Commerce

Heights Chamber of Commerce

Eastern Star Member

Better Business Bureau – President 2012 & Member/Board Member since 1994

Kamm’s Corners Development Corporation – Board Member since 1999